Quote:
Originally Posted by PandaFluff
I totally agree with you. Well said. However it has happened to me before that the ML has her regular and he was late causing a knock on effect. The ML should also not allow the customers to put them in a difficult position. If an ML says she is running late due to client starting late of over running I cancel the appointment on the spot. This has giving me a bad name amongst some ML
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I dished out the exact same advice to WLs telling them to be firmer with customers in this regard, but those more soft-hearted ladies still get pushed around.
I remember myself being 10 minutes late because I miscalculated a little taking a new route for the fun of it. The WL, my regular, was surprised that I was late as I'm the type who turns up 10 minutes earlier for any appointment in life. I just told her I would leave on time.
At the end of the day, just be more understanding. She'll be happier too.